1.Terms & Conditions
CANCELLATION POLICY
When payment is made in full :-
Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away.
Full refund for cancellations made at least 35 days before arrival.
50% refund for cancellations made at least 7 days before check-in.
No refunds for cancellations made within 7 days of check in.
TERMS AND CONDITIONS
Confirmation of Booking
1. These terms are applicable to all Contracts of any kind made by (“the Client”) and Silverstag Property Management Ltd and apply to all reservations, bookings and agreements for accommodation. Confirmation of a booking by the Client is deemed acceptance of these terms on behalf of the Client and its guests. Cancellation Policy
2. If a Client or their guest wishes to depart earlier than the reserved departure date they must follow the cancellation terms of their booking.
3. Any cancelled or amended bookings that were processed by credit card will not be refunded the credit card surcharge.
4. If a cancelled or amended booking was booked under a promotional rate or code no refunds will be given.
5. The Client must provide 7 days’ written notice to apply for an extension to the reserved move out date. Silverstag Property Management Ltd will endeavour to grant any requests for such extension, however, this will be strictly subject to availability and cannot be guaranteed. An alternative home may be offered if the home that was initially booked is unavailable for all or any part of the extension period.
6. The terms and conditions apply to any extension of the booking as they do the original booking.
7. Whilst all reasonable efforts have been taken by Silverstag Property Management Ltd to ensure that bookings made are able to proceed, Silverstag Property Management Ltd reserved the right to relocate any booking to another home of similar size and standard in the locality. The Client has the right to cancel such booking in these circumstances, but the Client acknowledges that Silverstag Property Management Ltd will not accept any liability for any loss or damage suffered by or caused to the Client or its guests in consequence of (i) the relocation of the Client or its guests or (ii) the Clients subsequent cancelation in accordance with this clause. Arrival and Departure
8. Check in is from 2 pm.
9. Prior to arrival Silverstag Property Management Ltd will request a copy of Photo Identification and the credit card details used to make the booking. This is carried out as part of our normal security check, in the interests of all parties to protect Silverstag Property Management Ltd , the Client and its guests against fraud.
10. Upon arrival Silverstag Property Management Ltd may require a pre-authorisation of a credit or debit card at check-in (cash will not be accepted). No money is transferred at that time and the pre-authorisation is used to cover incidental items including (but not limited to): breaches of these terms and conditions; breakages; damage to the home; excessive cleaning above the normal level of cleaning due to the home being left in an unacceptable state of cleanliness. (Please note that the pre-authorisation may affect available funds balance or spending limit on the credit card or debit card used at the time of check-in for a period of 5 days (please note this is an indicative timescale only). Once a pre-authorisation has been made, Silverstag Property Management Ltd cannot release, remove or lower the authorised amount until Silverstag Property Management Ltd process the final account after departure.
11. Silverstag Property Management Ltd reserves the right to refuse a guest entry and accommodation if, on arrival, Silverstag Property Management Ltd management considers that the guest under the influence of drink or drugs, is unsuitably dressed or is behaving in a threatening, abusive or otherwise unacceptable manager.
12. On departure, guests must vacate their home and check-out no later than 10:00 a.m. Failure to do so will entitle Silverstag Property Management Ltd to charge £40 for check-outs after 10:30am. but before 2pm. and a full night’s stay for check-outs 2pm or later on the agreed date of departure.
13. A minimum fee of £100 will be charged for keys not returned within 24 hours of the date of departure.
14. Silverstag Property Management Ltd reserves the right to remove a guest’s belongings from the home if the guest has failed to check out by 3pm on the agreed date of departure and Silverstag Property Management Ltd accepts no liability for any loss whatsoever of or damage to these items. Guests Responsibilities
15. The guest acknowledges receipt of an agrees to abide by the home rules and procedures in force from time to time including but not limited to health and safety and security procedures and statutory requirements.
16. The Client agrees to ensure that a guest abides by the home rule and procedures referred to in the clauses below.
17. Guests are responsible for their own belongings whilst at the home.
18. No animals of any kind are permitted in the home except guide dogs unless previously agreed with Silverstag Property Management Ltd.
19. All Silverstag Property Management Ltd homes are non-smoking homes and a charge of £100 for any breach of this clause.
20. Children under the ages of 14 must be supervised by an adult guest at all times.
21. The Client accepts full responsibility for any damage caused to the home or its contents beyond normal wear and tear. Guests must forthwith notify Silverstag Property Management Ltd of all damage, loss or broken items or matters requiring maintenance.
22. Should any keys be lost or stolen the Client will be liable for the full cost of an emergency locksmith plus any replacement keys required for operating entrance doors.
23. The maximum room occupancy for each home type is as follows: 2 Bed = 4 Persons, 3 Bed = 6 Persons, 4 Bed = 8 Persons. Notwithstanding the maximum occupancy for each home, if the occupancy exceeds 4 persons in a 2 bed or 6 Persons in a 3 bed then the Client must purchase from Silverstag Property Management Ltd additional beds, minimum price of £50 will apply per additional occupant per night.
24. Silverstag Property Management Ltd has a strict no party policy. The maximum number of people per home should not be exceeded and noise levels must not cause a disturbance to Silverstag Property Management Ltd neighbours. In the event that security/police were contacted, a minimum charge of £1,000 would be chargeable.
25. Silverstag Property Management Ltd reserves the right to request a guest to leave if he/she is causing a disturbance, nuisance or annoyance to other guests or Lolite staff or is behaving in an unacceptable manner. Where this occurs no refund will be given. Broadband
26. Silverstag Property Management Ltd will not be held responsible for any loss or damage to Client’s or guests’ computer hardware or software or any information stored in the computer whilst connected to the broadband connection at the home.
27. No Client or Guest will use the broadband connection at the home for any illegal or immoral purposes. Non Creation of a Tenancy
28. Neither the Client nor Guests have exclusive access to the Home, and those authorised by Silverstag Property Management Ltd, have the right of access to the home at all reasonable times (but at all times in cases of emergency) without notice being given to the Client or Guests.
29. The home is to be used as temporary or holiday accommodation only and does not create a tenancy of the home, no relationship of the Landlord and Tenant is created between Silverstag Property Management Ltd and the Client and their Guests.
30. These terms and conditions constitute an excluded agreement under section 3A(7)(a) of the Protection from Eviction Act 1977 (as amended). They cannot be construed as an assured tenancy under the Housing Act 1988 as amended. Limitation of Liability
31. Silverstag Property Management Ltd accepts no responsibility for the loss or damage to the guests’ property. Silverstag Property Management Ltd encourages all Guests to carry travel insurance in the unlikely event of such incidents. Silverstag Property Management Ltd suggests that the policy include, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.
32. Silverstag Property Management Ltd shall not be liable to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with these terms and conditions other than death or personal injury caused by its negligence, or the negligence of its employees. Miscellaneous
33. Silverstag Property Management Ltd shall not be liable to the Client as a result of any delay or failure to perform its obligations under these terms and conditions as a result of a Force Majeure Event means an event beyond the reasonable control of Silverstag Property Management Ltd including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of Silverstag Property Management Ltd or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule regulation, or direction, accident breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
34. Notice in writing means by fax, post or email to fax number, address or email address listed below.
35. If a court or any other competent authority finds that an provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of these terms and conditions shall not be affected.
36. If any invalid, unenforceable, or illegal provision of these terms and conditions would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
37. Variation: Except as set out in these terms and conditions, any variation, including the introduction of any additional term and conditions shall only be binding when agreed in writing and signed by Silverstag Property Management Ltd. 38. These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English Law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
